Privacy Policy & Terms

EricssonPlus ("we," "us," "our," or "the Company") is committed to protecting the privacy of visitors to ericssonplus.com (the "Website") and customers who purchase or register our products. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.

By accessing or using this Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use this Website.

About Company

Information We Collect

We may collect the following categories of information:

Personal Information you provide directly, such as:

  • Name, email address, phone number, and shipping/billing address
  • Product registration and warranty details
  • Payment information (processed securely through third-party payment gateways; we do not store full card details)
  • Messages, feedback, or queries submitted via contact forms, chat, or customer support

Information collected automatically, such as:

  • IP address, browser type, device type, and operating system
  • Pages visited, time spent on the Website, and referring URLs
  • Cookies and similar tracking technologies (see Section 4)

Information from third parties, such as:

  • Authorized dealers or retail partners, where applicable
  • Analytics and advertising platforms (e.g., Google Analytics, Meta)

How We Use Your Information

We use the information we collect to:

  1. Process orders, product registrations, and warranty claims
  2. Provide customer support and respond to inquiries
  3. Send order confirmations, shipping updates, and service communications
  4. Improve our Website, products, and customer experience
  5. Send promotional communications, offers, or newsletters (only where you have opted in, and you may unsubscribe at any time)
  6. Detect, prevent, and address fraud, security issues, or technical problems
  7. Comply with legal obligations under applicable Indian law

Sharing of Information

We do not sell your personal information. We may share information with:

  • Service providers who support our operations, such as payment processors, logistics and delivery partners, and IT service providers, under confidentiality obligations
  • Authorized service centers for warranty and repair services
  • Legal and regulatory authorities, where required by law, court order, or to protect our legal rights
  • Business transfers, in the event of a merger, acquisition, or sale of assets, where your information may be transferred as part of that transaction

Cookies & Tracking Technologies

Our Website uses cookies and similar technologies to improve functionality, analyze traffic, and personalize your browsing experience. Cookies may be used for:

You can control or disable cookies through your browser settings. Disabling certain cookies may affect Website functionality.

Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, including order processing, warranty coverage periods, legal compliance, and dispute resolution, after which it is securely deleted or anonymized.

Your Rights

Subject to applicable law, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, where applicable
  • Withdraw consent for marketing communications at any time
  • Raise a grievance regarding the handling of your personal data

To exercise these rights, please contact us using the details in Section 11.

Children's Privacy

This Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

Third-Party Links

Our Website may contain links to third-party websites, including retail partners or social media platforms. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies separately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

EricssonPlus Gurgaon, Haryana, India Email: [support@ericssonplus.com]

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, and any disputes arising from it shall be subject to the jurisdiction of the courts in Gurgaon, Haryana.